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At Toor Organic Private Limited, your privacy matters as much as the purity of our products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our brand. We are committed to transparency and your trust.
Overview
This Privacy Policy applies to all information collected through our website toororganic.com, any related mobile applications, and all interactions with Toor Organic Private Limited — including purchases, customer service inquiries, and marketing communications.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
Data We Collect
We collect information in the following ways:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Name, title, gender | Forms, registration |
| Contact Data | Email, phone, address | Orders, enquiries |
| Transaction Data | Order details, payments | Purchase process |
| Usage Data | Pages visited, clicks | Cookies, analytics |
| Communication Data | Feedback, reviews | Contact forms, WhatsApp |
We do not collect sensitive personal data such as biometric data, financial account numbers, or health records unless explicitly required and consented to.
How We Use Your Data
We use your personal information solely for legitimate business purposes, including:
- Processing and fulfilling your product orders and managing deliveries.
- Communicating order updates, shipping notifications, and customer support.
- Sending promotional offers, newsletters, or product launches — only with your consent.
- Improving our website experience, product range, and services based on usage patterns.
- Complying with legal obligations such as tax records and regulatory requirements.
- Preventing fraud, managing security risks, and maintaining account integrity.
We will never use your data for automated decision-making that significantly affects you without your explicit consent.
Sharing Your Data
Toor Organic does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Delivery Partners: Name, address, and phone number shared with courier partners to facilitate delivery.
- Payment Processors: Transactional data processed by PCI-compliant payment gateways. We do not store card details.
- Analytics Providers: Aggregated, anonymised data shared with analytics tools (e.g., Google Analytics) for website improvement.
- Legal Compliance: Data may be disclosed to authorities if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the successor entity, with notice provided.
All third-party service providers are contractually obligated to handle your data with the same level of care and confidentiality that we apply.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function (e.g., cart, login sessions). Cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). Can be opted out.
- Marketing Cookies: Used to show relevant advertisements. Requires your consent.
- Functional Cookies: Remember your preferences (language, region). Can be disabled without affecting core functions.
You can manage cookie preferences in your browser settings at any time. Disabling essential cookies may affect website functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Order and transaction data: retained for 7 years for tax and legal compliance (as per Indian law).
- Account information: retained for the duration of your relationship with us, plus 2 years thereafter.
- Marketing preferences: retained until you unsubscribe or withdraw consent.
- Website analytics: aggregated data retained indefinitely; identifiable data deleted after 26 months.
Upon expiry of the applicable retention period, data is securely deleted or anonymised.
Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Access controls ensuring only authorised personnel can access personal data.
- Regular security audits and vulnerability assessments of our systems.
- Secure, encrypted storage of all customer data.
In the unlikely event of a data breach affecting your rights, we will notify you and the relevant authorities as required by applicable law.
Your Rights
You have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no legal basis for retention exists.
Right to Object
Object to processing of your data for marketing purposes at any time.
Data Portability
Request your data in a structured, machine-readable format.
Right to Restrict
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at info@toororganic.com. We will respond within 30 days. Identity verification may be required for security purposes.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, WhatsApp). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.
Your continued use of our website after any changes indicates your acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team:
- Company: Toor Organic Private Limited
- Email: info@toororganic.com
- Phone: +91 70656 78900
- WhatsApp: +91 70656 78900
- GSTIN: 03AAMCT8928M1ZN
- FSSAI: Lic No. 12126999000105
- Website: www.toororganic.com
We aim to respond to all privacy-related inquiries within 3 business days. For urgent concerns, please call us directly at +91 70656 78900.